Would you like to know a secret to instantly increase your likability on video calls or meetings? It all starts with a smile. A smile conveys friendliness, approachability, and compassion. These are all qualities that we’d love to have associated with ourselves in sales, right? And yet, it’s as rare

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I was on a coaching call with a salesperson this morning. Below is the pitch transcribed just as it was delivered to me. Can you spot the problem? Salesperson:  “I understand that you currently have a very manual order process with a lot of errors and your reps are spending

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I once made a sandwich, responded to an email, and let the dog out – all while “watching” a virtual presentation.  I’m not proud.  And I’m not alone. InterCall, the world’s largest conference call company found that audiences are engaged in a number of activities while on conference calls.  For

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Thanks to the impeachment hearings, “pizzazz” has gotten a lot of media exposure lately.  Political analysts on one side claim the legal proceedings lacked the “pizzazz” necessary to hold the public’s attention.  The other side claims the facts speak for themselves, pizzazz completely unnecessary. I’m not going to weigh in

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For many of us, bringing a pet, a favorite toy or even person to school for show and tell was our earliest experience using a prop.  Why didn’t the teacher just have us tell a story?  Because teachers know that a verbal story alone is not enough to hold the

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Why your presentation must be compelling If your prospect had a remote, would he be tempted to change the channel on your presentation or demo?  That’s a tough question to ask yourself, but given the number of choices today’s buyers have and the demands on their attention, you need to

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Holy Hollywood Batman! We lost another film icon this week – the first Batman, Adam West.  It got me thinking about the lasting power of the movies.  Even today, busy executives who can’t sit still for a ten minute meeting will carve out the time to watch a two-hour plus

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Questions are a sign of a healthy presentation. They typically indicate interest and create important opportunities to interact and gain insight into a prospect’s thinking.  Therefore, it’s not surprising that most salespeople have a knee-jerk reaction to answer every question on the spot. But does every question require – or

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I once made a sandwich, responded to an email, and let the dog out – all while “watching” a virtual presentation.  I’m not proud.  And I’m not alone. InterCall, the world’s largest conference call company found that audiences are engaged in a number of activities while on conference calls.  For

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Imagine being just two minutes into your presentation and someone in your audience announces, “Please stop, I’m bored.” Prize winners have 1 minute to present before being interrupted by an 8 year-old saying, “Please stop, I’m bored.” This is precisely what happens each year at the Ig Nobel’s ceremony at

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