In a perfect virtual world, you and your customer have your cameras on and you are able to read their body language and expressions and get a good sense of their mental and emotional state. Unfortunately, we don’t live in a perfect world. Customers are not always going to have

Read More

May I have your attention, please?! … Gosh, if only it were that easy! I’m sorry to say that virtual interaction rarely happens on its own. Meaning that, as the salesperson, it is your responsibility to create both the desire and the opportunity for your customer to easily interact with

Read More

What do salespeople and sports broadcasters have in common? Connecting with people on video and getting them to open up!Salespeople are discovering first-hand how difficult it is to connect with customers on video.  Talking to a camera is not a natural skill.  Yet actors, sportscasters, reporters, and news announcers are

Read More

Are you having trouble getting customers to respond and interact when on a virtual call?! The problem is that virtual audiences tend to be more passive – engaging less and observing more.Here are three quick and easy tips that will really change the level and amount of responsiveness you get

Read More