As they say in live theater, “the show must go on.” The same holds true for your presentation. Whether the customer throws you a curve ball, you’ve forgotten your slide deck, or can’t access your demo environment, you must carry on. Things change and mistakes happen. Technology and humans are

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Have you ever tried arguing with reality?  It’s a losing strategy.  Yet that’s what so many salespeople do when they “handle” customer objections.   Many methods involve an almost confrontational approach to “correcting” the customer’s perspective.  And who doesn’t like to be corrected?!  LOL The way you do (or don’t) handle

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“Start with a Yes and see where that takes you.” Tina Fey I’m a big Tina Fey fan and her book Bossypants didn’t disappoint. Not only is it a fun, insightful glimpse behind the SNL cameras, it also shines a light one of the cardinal rules of improv that has

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