Got ONE MINUTE? And want to know the ONE THING you can do to immediately improve your connection with your customer and increase interaction on virtual sales calls?Always start with full video. 90% of the salespeople I coach are making the mistake of starting a video call already in a

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Maintain eye contact 2/3 of the time, experts have always said.  But that figure is based on in-person communication. But on video, that percentage should be closer to the 80-85% mark!Why Do You Need More Eye Contact on Video? When in-person – whether that be your office, a shared conference

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Salespeople are discovering first-hand how difficult it is to connect with customers on camera. Talking to a camera is not a natural skill. Yet actors, sports broadcasters, reporters and, news announcers are proof it is possible to connect and engage with audiences virtually.In this episode of “Sales Lessons from a

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Reading body language on video calls is like learning another language! Many movements and expressions can have completely different meanings on video than in-person – most of which have nothing to do with you or your message.Misinterpreting those signals as a salesperson can cause you to lose your mojo -

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Lighting can make or break your Zoom call! Too dark and you look like you’re in a hostage video.  Too bright, and you look other-worldly.  Proper lighting allows your customer to properly see you, your facial expressions, and most importantly, your eyes – which is where they connect with you.The

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Smile! It's your selling on-video superpower. People who smile are perceived as friendly, approachable, caring.  And yet, smiling is such an uncommon expression in business – especially on video!Yes, there are many times you may be discussing serious matters, but a video message or presentation delivered by the grim reaper

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Are you having trouble getting customers to respond and interact when on a virtual call?! The problem is that virtual audiences tend to be more passive – engaging less and observing more.Here are three quick and easy tips that will really change the level and amount of responsiveness you get

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Are you tired of other people looking anywhere but in your eyes on video meetings or calls?  And, (this may sting a bit…) are you possibly botching up eye contact with your customers, manager or employees? I get it. You’re looking at the other person’s picture or video.  But here’s

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