But my customer doesn’t have their camera on!  Sellers often use this excuse to turn their own camera off during a sales call.  And I say excuse because it’s not a good reason.  Having your camera on in sales is more than virtual etiquette.   Certainly the urge to “face mute”

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“Of course I care about my customer!” was Tonya’s response when asked “What Happened to Empathy in Virtual Meetings?” Tonya was horrified at my question.  But it seemed valid after watching a recording of her interrogating – I mean, doing discovery – with a customer in a virtual meeting.  Tonya said all

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Do you know the secret to being great on video?  It all starts with your relationship…the one with your camera. Make friends with your camera!The main relationship in the whole series was the one between the camera and Fleabag. I had to convince myself that whoever was watching on the other

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How is your Virtual Credibility?Are you the same credible person in virtual meetings as you are in person? You might need to increase your virtual credibility. Many sellers are sabotaging their efforts to build trust with customers because they appear unreliable, uninterested, or insincere on video with common virtual behaviors

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You’re finally feeling more confident delivering virtual presentations and along comes the next new thing. Hybrid presentations — where part of your audience is on site and part is virtual — present their own unique challenges. While making it easy for everyone to “get together,” a hybrid presentation multiplies the

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Would you like to know a secret to instantly increase your likability on video calls or meetings? It all starts with a smile. A smile conveys friendliness, approachability, and compassion. These are all qualities that we'd love to have associated with ourselves in sales, right? And yet, it's as rare

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Your virtual first impression can make or break your sale. In the first few seconds of a video call, prospective customers quickly make decisions about you and your company and how (or whether) they’re going to listen to you. To ensure you’re making a strong first impression, look no further

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What do salespeople and sports broadcasters have in common? Learn how to build relationships and communicate on-camera with Joel Goldberg.In this episode of “Sales Lessons from a Career on-Camera,” I talk to Joel Goldberg, host of the Kansas City Royals pregame and postgame show on Fox Sports. Joel talks about what

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It’s time to energize your virtual presentation! When presenting on video, salespeople rarely speak with as much personality or energy as they would naturally use in their personal lives – we tend to tone things down, flatten them out, or pull them in when sitting in front of a screen.

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