Have you ever been in a live meeting where the presenter rarely took their eyes off their slides, looked down most of the time, or never quite made direct eye contact with you? This is the equivalent of what your customer experiences when you fail to look them in the

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It’s not your imagination. Relationship-selling has taken a big hit this last year. Those in-person interactions with customers provided valuable shared experiences and opportunities to read and share a full range of expressions and emotions. Relationship-Selling According to Harvard According to The Harvard Business Review (HBR), building new relationships has

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It’s not your imagination. Virtual audiences are notoriously passive.  Not only is this uncomfortable for a presenter, but it’s also ineffective, especially in sales. The most successful sales calls include a high level of interaction between the seller and the buyer. In fact, in their analysis of 67,149 demos, Gong.io

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Actors and other on-camera professionals cheat all the time. Cheat for the camera, that is! They “cheat” the camera by positioning their body, face, and/or voice more towards the camera for the benefit of their audience – even if it may feel unnatural or a bit awkward. This performance technique

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Got ONE MINUTE? And want to know the ONE THING you can do to immediately improve your connection with your customer and increase interaction on virtual sales calls?Always start with full video. 90% of the salespeople I coach are making the mistake of starting a video call already in a

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May I have your attention, please?! … Gosh, if only it were that easy! I’m sorry to say that virtual interaction rarely happens on its own. Meaning that, as the salesperson, it is your responsibility to create both the desire and the opportunity for your customer to easily interact with

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