Have you seen these behaviors on video calls or meetings? People swiveling, shifting, or bouncing in their chairs An extreme close-up of someone’s face or hands as they move towards their camera Frenetically flailing arms moving across the screen – supposedly to convey some meaning, but what? Otherwise perfectly competent

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A VP of sales told me he thought his team had “pretty well mastered virtual selling” last week.  After all, they had a “class” on it last year and they’ve got a lot of new tools and technology to support them. I asked if he’d like me to review a

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For the past 18 months, companies have been trying to solve the question of how we build those meaningful relationships with customers virtually. Hundreds of virtual tools, all promising to make your video sales call or recording as effortless and effective as sitting down with a buyer in person, have been

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Lisa Gherardini, the real-life model for Da Vinci’s famous Mona Lisa painting, may not have succeeded on video. Why? That slight upturn at the corners of her mouth would have been nearly imperceptible to a virtual audience. In fact, it’s only recently that a study by the University of Freiburg

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If you’re finding it difficult to build remote relationships with customers, partners and teams and – you are not alone.  Of course, there are the ongoing challenges to virtual relationship building – lack of eye contact, missed (or mixed) signals, and inattentiveness, to name a few. But at the root

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Do you struggle to build relationships virtually? You are not alone. In fact, Harvard Business Review confirms that building new relationships is especially difficult in a virtual world.  While there’s no shortage of suggestions on clever rapport-builders, insightful questions, or engagement technology designed to make relationships grow more easily on-line,

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