Virtual body language is a widespread disaster. Too much, too little, too fast, too obviously orchestrated. What’s a presenter to do? Well remember those pre-pandemic presentation training sessions where we were warned against using tiny T-Rex arms? Table’s turned and it’s time to take a tip from T-Rex for more

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Building Virtual Relationships with Eye ContactThere are very few behaviors that have as dramatic an impact on building virtual relationships with customers as making eye contact with them does. Direct eye contact conveys confidence, credibility, attention and interest. It even triggers the hormone Oxytocin in your audience's brains that make

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AI Eye Contact: Cool or Creepy? AI is in the news again as Nvidia Broadcast reveals an update called Eye Contact, which makes it “appear” as if you are looking into someone’s eyes during a virtual meeting - ALL OF THE TIME.  In other words, you could be taking notes,

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You Can’t Be A Trusted Advisor Today Without ThisIt’s not easy to be a Trusted Advisor today.  Increased competition and rapid changes require constantly expanding and adapting your knowledge in order to provide the best possible advice to clients.  But being a Trusted Advisor isn’t just about sharing knowledge. At

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When to Look at the Camera in a Zoom Meeting I'm often asked, "when do I need to look at the camera in a zoom meeting?" The short answer is:  how often would you make eye contact with someone in person?In order to build a relationship, experts recommend making direct

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Do you know the secret to being great on video? It all starts with your relationship…the one with your camera. Make friends with your camera!The main relationship in the whole series was the one between the camera and Fleabag. I had to convince myself that whoever was watching on the other side

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When it comes to eye contact on video calls, do you expect your customer to make excuses for you? I was speaking to a salesperson the other day, and he said, “Julie, I just don't think it's that important that I try to make eye contact with the camera or try

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Making eye contact is the single most important thing you can do to improve your connection and level of engagement. But in order to make eye contact virtually, you must look directly at your camera. This means you are seemingly faced with a tough choice:   A) Look at the camera

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What Peloton taught me about building virtual relationships I could ride my exercise bike for free. But I don’t. Instead, I gladly fork over the equivalent of eight lattes each month to have a Peloton instructor look me in the eye and cheer me on, challenge me, entertain me, and

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Virtual Meeting Etiquette: How Much Eye Contact is Enough?To establish a relationship with another person, experts say we should aim for making direct eye contact with them at least two-thirds of the time.  And, of course, making direct eye contact on video calls can only be done by looking at

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