When to Look at the Camera in a Zoom Meeting I'm often asked, "when do I need to look at the camera in a zoom meeting?" The short answer is:  how often would you make eye contact with someone in person?In order to build a relationship, experts recommend making direct

Read More

Do you know the secret to being great on video? It all starts with your relationship…the one with your camera. Make friends with your camera!The main relationship in the whole series was the one between the camera and Fleabag. I had to convince myself that whoever was watching on the other side

Read More

When it comes to eye contact on video calls, do you expect your customer to make excuses for you? I was speaking to a salesperson the other day, and he said, “Julie, I just don't think it's that important that I try to make eye contact with the camera or try

Read More

Making eye contact is the single most important thing you can do to improve your connection and level of engagement. But in order to make eye contact virtually, you must look directly at your camera. This means you are seemingly faced with a tough choice:   A) Look at the camera

Read More

What Peloton taught me about building virtual relationships I could ride my exercise bike for free. But I don’t. Instead, I gladly fork over the equivalent of eight lattes each month to have a Peloton instructor look me in the eye and cheer me on, challenge me, entertain me, and

Read More

Virtual Meeting Etiquette: How Much Eye Contact is Enough?To establish a relationship with another person, experts say we should aim for making direct eye contact with them at least two-thirds of the time.  And, of course, making direct eye contact on video calls can only be done by looking at

Read More

Have you seen these behaviors on video calls or meetings? People swiveling, shifting, or bouncing in their chairs An extreme close-up of someone’s face or hands as they move towards their camera Frenetically flailing arms moving across the screen – supposedly to convey some meaning, but what? Otherwise perfectly competent

Read More

The Power of the Smile in Virtual Meetings ​Lisa Gherardini, the real-life model for Da Vinci’s famous Mona Lisa painting, may not have succeeded on video. Why? That slight upturn at the corners of her mouth would have been nearly imperceptible to a virtual audience. In fact, it’s only recently

Read More

Have you ever been in a live meeting where the presenter rarely took their eyes off their slides, looked down most of the time, or never quite made direct eye contact with you? This is the equivalent of what your customer experiences when you fail to look them in the

Read More

Maintain eye contact 2/3 of the time, experts have always said.  But that figure is based on in-person communication. But on video, that percentage should be closer to the 80-85% mark! Why Do You Need More Eye Contact on Video? When in-person – whether that be your office, a shared

Read More