Salespeople and customers alike have quickly risen to the challenge of connecting in a virtual world. But now that customers are being bombarded with Zoom calls both internally and externally, they, like many of us, are experiencing Zoom Gloom*.  Zoom Gloom is an unforeseen side effect from being on video

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We all agree making direct eye contact with others in business is important, right? So why do we see so little of it on video calls or virtual meetings?Because it’s not easy! Most people get stuck looking at the other person’s picture or video. They may occasionally glance at the camera

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As a demo and presentation skills coach, I have seen more than my fair share of software demos – along with their associated screens, tabs, search bars, drop downs, notifications and text fields.  Some screens are so busy Lewis and Clark armed with a GPS would get lost!  But even

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Thanks to the impeachment hearings, “pizzazz” has gotten a lot of media exposure lately.  Political analysts on one side claim the legal proceedings lacked the “pizzazz” necessary to hold the public’s attention.  The other side claims the facts speak for themselves, pizzazz completely unnecessary. I’m not going to weigh in

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Video is fast becoming a salesperson’s secret weapon in the battle for attention of today’s busy buyers.  Whether it’s recorded videos for prospecting or a webcam for a remote meeting, using video in sales can help you quickly establish a personal connection, stand out from the competition, and close more

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“My customers don’t want to see a bunch of slides.  They tune out almost immediately.” “I don’t even bother with PowerPoint anymore.  I just have a conversation with my clients.”  I hear comments like these every day from salespeople and customers alike.  It’s not surprising really.  Over 30 million PowerPoint

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Have you ever tried arguing with reality?  It’s a losing strategy.  Yet that’s what so many salespeople do when they “handle” customer objections.   Many methods involve an almost confrontational approach to “correcting” the customer’s perspective.  And who doesn’t like to be corrected?!  LOL The way you do (or don’t) handle

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It never occurred to me how much an audition and a sales call had in common, until I auditioned for one of HBO’s first mega-hits, Sex and the City. As a single woman in New York, Sex and the City was required viewing. Your friends, your co-workers, your customers, everyone

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For many of us, bringing a pet, a favorite toy or even person to school for show and tell was our earliest experience using a prop.  Why didn’t the teacher just have us tell a story?  Because teachers know that a verbal story alone is not enough to hold the

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I love new technology. Especially presentation tools that make connecting with an audience more effective and impactful. That’s why I was excited to try the new Logitech Spotlight remote. Like most presentation remotes, the Spotlight allows you to advance your slides and go to black without being tethered to your

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