I was on a coaching call with a salesperson this morning. Below is the pitch transcribed just as it was delivered to me. Can you spot the problem? Salesperson:  “I understand that you currently have a very manual order process with a lot of errors and your reps are spending

Read More

Kristin, a highly-experienced sales person, describes being frequently interrupted or “talked over” by her manager or peers.  Andrea is a talented young sales person who is often ignored by older decision-makers.  Daniel, a new sales leader, is frustrated because his team isn’t listening to him, making it difficult to excel

Read More

This may offend some Toastmasters out there, but Toastmasters almost ruined my presentation.  And it could ruin yours too.  Now before you send the Grand Toastmaster after me, hear me out. I was a card-carrying member of Toastmasters for over a year and value much of that experience.  I joined

Read More

Repetition can be a very effective way to make sure your key ideas are heard and remembered by your prospect.  It’s often helpful to repeat benefits, competitive differentiators, even the customer’s questions or words.  So how can repetition possibly hurt you in sales? Human beings are quick to pick up

Read More

You work hard to get an opportunity to present your solution to a prospect.  You have a great message to deliver. The last thing you want is for your audience to misunderstand it or discount it because of how you sound.  Can your voice cost you the sale?  The unfortunate

Read More