Afraid of Bored Virtual Meeting Body Language? Don't be. When confronted with blank faces, inattentive or distracted body language it’s easy to rush through your material, over check-in, and generally behave in a way that creates the very boredom you seek to prevent! So what do you do? NOTE: Virtual

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“Of course I care about my customer!”  Tonya was horrified at my question.  But it seemed valid after watching a recording of her interrogating – I mean, doing discovery – with a customer in a virtual meeting.   Tonya said all the right words and asked the right questions. She even

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Do you know the secret to being great on video?  It all starts with your relationship…the one with your camera.  Make friends with your camera! The main relationship in the whole series was the one between the camera and Fleabag. I had to convince myself that whoever was watching on

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Like an actor auditioning to win a role in a show, sellers also must audition to win a role in their prospect’s organization. Many of the techniques actors use to win auditions can easily be translated to sales. Virtual sellers, especially, have much to learn from actors who audition for

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Have you participated in a hybrid presentation? Then you’ve likely experienced firsthand some of the problems with poorly executed hybrid presentations. Late starts, distracted presenters, difficulty seeing or hearing others, or being seen or heard yourself, are the norm rather than the exception. As a participant it’s easy to tune

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How is your Virtual Credibility? Are you the same credible person in virtual meetings as you are in person? You might need to increase your virtual credibility. Many sellers are sabotaging their efforts to build trust with customers because they appear unreliable, uninterested, or insincere on video with common virtual

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Hybrid Presentation Best Practices You’re finally feeling more confident delivering virtual presentations and along comes the next new thing. Hybrid presentations — where part of your audience is on site and part is virtual — present their own unique challenges. While making it easy for everyone to “get together,” a

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I didn’t set out to write the Top Sales Book of 2021, as you can see from the dedication printed in the front of Look Me In the Eye: “To all the salespeople, business leaders and entrepreneurs who never set out for a life on camera, may this book make

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Is there anything worse in a virtual meeting or call than the deafening silence that descends after you ask a question?  That is why we must increase interaction in virtual meetings. It’s not just happening to you. Interaction in virtual meetings is an ongoing challenge for sellers, presenters, team leaders,

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2022 has raised the bar on virtual selling skills. The reintroduction of face-to-face meetings in 2021 revealed a stark contrast between the virtual and in-person experience, reminding both sellers and buyers just how far virtual communications have to go. Behavior that was once possibly tolerated by buyers will no longer

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How many video calls were you on in 2021?  100?  500?  1000?  Every business person deserves a big round of applause for consistently showing up on a medium that was, for most, not of their own choosing.  But let's admit it, the bar was set pretty low.  Got your camera

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When it comes to eye contact on video calls, do you expect your customer to make excuses for you?  I was speaking to a salesperson the other day, and he said, “Julie, I just don't think it's that important that I try to make eye contact with the camera or

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