To suddenly see yourself on a video call is both extremely compelling and distracting. Up until recently, we’ve all remained blissfully unaware of that funny thing we do with our mouth, the frequency with which we blink, or the unflattering shadows under our eyes. It is not a small thing to come face to face with how others see you.
Which is precisely why the one person you should never make eye contact on a video call is YOU.
Like most myths, the Greek god Narcissus falling in love with his own image was based on human impulses. Focusing on yourself is a pool you don’t want to fall into, even for a second.
I see so many salespeople clearly checking their image, then glancing back to their customer, then back to their image again to see if anything has changed! Not only does this take you completely out of the moment, but it looks as if you are oddly distracted to your customer.
Like any performer, you need to do your preparation and practice “off-camera.” Learn the technique. Record yourself practicing it. Then when you’re on a video call with a customer, hide your image. Don’t turn off your video, just hide your image so you don’t fall prey to the siren call of your image. That way you will remain 100% focused on your customer – which is much more important than if you have a hair out of place!
Pro tip: To hide your image on Zoom, simply right click on your video and select Hide my image.
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