2022 has raised the bar on virtual selling skills. The reintroduction of face-to-face meetings in 2021 revealed a stark contrast between the virtual and in-person experience, reminding both sellers and buyers just how far virtual communications have to go. Behavior that was once possibly tolerated by buyers will no longer

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How many video calls were you on in 2021?  100?  500?  1000?  Every business person deserves a big round of applause for consistently showing up on a medium that was, for most, not of their own choosing. But let's admit it, the bar was set pretty low. Got your camera on? “Check.” Find

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When it comes to eye contact on video calls, do you expect your customer to make excuses for you? I was speaking to a salesperson the other day, and he said, “Julie, I just don't think it's that important that I try to make eye contact with the camera or try

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Making eye contact is the single most important thing you can do to improve your connection and level of engagement. But in order to make eye contact virtually, you must look directly at your camera. This means you are seemingly faced with a tough choice:   A) Look at the camera

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2 Ways for Building Trust in Virtual Sales Meetings Trust is the foundation of any working relationship. While your credibility is likely no different in virtual sales meetings than face-to-face meetings, many salespeople unknowingly behave in a way on camera that undermines their efforts to build trust—and causes customers to

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The Key to Connecting in Virtual Meetings is (literally) in Your Hands If you’ve ever been on a dreadful first date or had an office mate you did not click with, you know that connections don’t happen simply by putting two people together in a room.  Connecting, or having a relationship

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What Peloton taught me about building virtual relationships I could ride my exercise bike for free. But I don’t. Instead, I gladly fork over the equivalent of eight lattes each month to have a Peloton instructor look me in the eye and cheer me on, challenge me, entertain me, and

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Would you like to know a secret to instantly increase your likability on video calls or meetings? It all starts with a smile. A smile conveys friendliness, approachability, and compassion. These are all qualities that we'd love to have associated with ourselves in sales, right? And yet, it's as rare

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To establish a relationship with another person, experts say we should aim for making direct eye contact with them at least two-thirds of the time.  And, of course, making direct eye contact on video calls can only be done by looking at the camera. So, how much eye contact are you

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Are you making these unforced errors on video?As prospects expectations of what constitutes acceptable video behavior rises – along with the explosion of competition on video – you can’t  afford to make these avoidable mistakes. These Behaviors Should be Ancient History: From hostage videos, to sketchy or nonexistent eye contact,

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